Privacy, Cookies & Terms of Use

Last Reviewed: 17/01/2026

This page explains how we operate online: our Privacy Policy, Cookie Policy, and Website Terms of Use. We’ve kept it clear and practical. If you have any questions, contact hello@home-spot.co.uk.

 

1) Privacy Policy (UK GDPR)

Who we are

Homespot (“we”, “us”) is a UK lettings agency. Contact: hello@home-spot.co.uk.
Supervisory authority: Information Commissioner’s Office (ICO).

The data we collect

  • Contact & identification: name, email, phone, address, proof of ID/Right to Rent.
  • Tenancy application data: employment/income, bank statements, references, preferences, notes.
  • Landlord/Property data: property details, certificates (EPC, Gas, EICR), instructions, pricing, works history.
  • Usage data: pages visited, interactions, device/browser details (via cookies/analytics, if enabled).
  • Communications: emails and forms submitted to us.

Why we collect it (purposes & lawful bases)

  • To provide services (valuations, lettings, tenancy management): contract / legitimate interests.
  • Right to Rent & compliance: legal obligation.
  • Referencing & fraud prevention: legitimate interests / legal obligation.
  • Maintenance & property safety: contract / legitimate interests.
  • Customer support & communications: contract / legitimate interests.
  • Marketing (optional): consent (you can withdraw any time).
  • Analytics (optional): consent (via cookie banner).

Sharing your data (when necessary)

We may share data with: referencing providers, deposit schemes (e.g., DPS), contractors, professional advisers, redress/CMP bodies, payment/banking providers, IT/hosting providers, and authorities where required by law. We require appropriate safeguards in our contracts.

International transfers

If a vendor stores data outside the UK, we use appropriate safeguards (e.g., IDTA/Addendum, SCCs, or equivalent).

How long we keep it

We retain data only as long as needed (e.g., tenancy files typically up to 6 years after end of tenancy; R2R copies per Home Office guidance). We apply documented retention schedules and secure deletion.

Your rights

You can request: access, correction, deletion, restriction, portability, and to object (where applicable). For marketing and analytics based on consent, you can withdraw consent at any time. Contact hello@home-spot.co.uk. You can also complain to the ICO.

Security

We use access controls, encrypted storage in our systems, and staff policies to reduce risk. No method is 100% secure; please take care with the information you share.

 

2) Cookie Policy (PECR)

What cookies are

Cookies are small files that help a site remember settings and understand usage. Some are essential for the site to work; others (like analytics) are optional.

How we use cookies

  • Strictly necessary – required for basic site functions (e.g., forms, security). These do not require consent.
  • Functional (optional) – remember preferences. Consent-based.
  • Analytics (optional) – understand site usage and improve content. Consent-based.

Your choices

On your first visit we show a cookie banner. You can accept all, reject non‑essential, or manage preferences. You can also change choices later via Cookie Settings (link) and through your browser settings.

Cookie list

  • cookie_consent (records your consent selection)

We do not use cookies to serve interest‑based advertising.

 

3) Website Terms of Use

Acceptance of terms

By using this website, you agree to these Terms. If you do not agree, please do not use the site. We may update Terms and will post the new version here.

Access & availability

We aim to keep the site available but do not guarantee uninterrupted access. We may change or remove content at any time.

Information on this site

Content is provided in good faith for general information only and may change. Property details are subject to contract and referencing. A tenant sign‑up or enquiry does not guarantee a viewing or tenancy. A valuation is an estimate, not a binding offer.

Your responsibilities

  • Use the site lawfully and do not attempt to disrupt or misuse it.
  • Ensure any information you submit is accurate and not misleading.
  • Do not copy or reuse our content without permission.

Intellectual property

All trademarks, logos, text and media on this site belong to us or our licensors. You may not reproduce them without consent.

Links

We may link to third‑party sites; we’re not responsible for their content or policies. Follow their terms and privacy notices.

Liability

We exclude liability to the fullest extent permitted by law for loss or damage arising from your use of the site, except where unlawful to exclude (e.g., death or personal injury caused by negligence, or fraud).

Contact & notices

Questions about these Terms or our policies: hello@home-spot.co.uk.

Governing law

These Terms are governed by the laws of England & Wales, and disputes are subject to the exclusive jurisdiction of its courts.

 

4) Changes to this page

We’ll update this page when our policies or terms change. The “Effective date” and “Version” will tell you what’s current.

 

5) Shortcuts

  • Privacy – how we collect, use, share and protect your data
  • Cookies – what cookies we use and your choices
  • Terms – rules for using our site