Compliance

We’re committed to clear, professional standards across everything we do—transparent fees, safeguarded client money, protected deposits, fair complaints handling, and responsible data protection—so landlords and tenants can trust the process from start to finish.

The Property Ombudsman

Registration: XXXXXXXXX

What it is: An independent, government-approved redress scheme for consumers who have a complaint about a property agent.

Why we’re part: If something goes wrong, TPO gives landlords and tenants an impartial route to resolve issues fairly—beyond our internal complaints process.

Client Money Protect (CMP)

Registration: XXXXXXXXX

What it is: A government-approved client money protection scheme. If an agent misuses or loses client funds, CMP can compensate eligible customers.

Why we’re part: We hold rent and deposits on behalf of clients. CMP provides an extra safety net, proving funds are protected and our controls meet strict standards.

The Deposit Protection Service

Registration: XXXXXXXXX

What it is: A government-approved tenancy deposit protection scheme (custodial and insured options) that holds or protects tenant deposits during a tenancy.

Why we’re part: Using the DPS ensures deposits are safeguarded, Prescribed Information is served correctly, and disputes can be handled via independent ADR.

Information Commissioner’s Office (ICO)

Registration: XXXXXXXXX

What it is: The UK’s independent authority for data protection and privacy, regulating how organisations handle personal information.

Why we’re registered: We process personal data for lettings and management. ICO registration and our GDPR policies help ensure data is handled lawfully, securely, and transparently.